Complaint Handling at e-printercartridges.com

Complaint Handling Procedure

We believe that you should never have cause to complain as we pride ourselves in our excellent customer service. However should you have cause to contact us with a complaint, it is our policy to reply to you within 24 hours of the initial call or email. If we are unable to give an immediate answer or resolution, we will tell you:

1) What we have done so far.
2) What we are trying to accomplish.
3) Why we have been unable, as yet, to rectify the problem.
4) When we expect to resolve the problem.

If a further 24 hours have elapsed with the issue still not resolved to your satisfaction we will refer it to our managing director who will follow it through until it is resolved.

All complaints and their resolutions are logged and examined by the management team in their monthly meeting so that any necessary changes can be made.

Customer Support Contacts

E-mail
Customer Support:	support@e-printercartridges.com

Telephone\Fax Sales
Customer Support Tel:	01765 696488 (8.30am till 5.30pm Monday to Friday)
Customer Support Fax:	01765 608877

Address
The Manager Customer Support e-printercartridges.com Unit 4 Phoenix Business Centre Low Mill Road Ripon North Yorkshire HG4 1NS

Complaint Handling Procedure

Customer Support Contacts

Printer Cartridges

Inkjet Refills

Printing Papers

Cleaning Cartridges

Archival Cartridges

Storage Media

Memory Products

Rechargeable Batteries

Computer Accessories

New Printers

Information